About the Artist & the Music
Where can I listen to your music?
My music is available on all streaming platforms, including Spotify, Apple Music, YouTube and Deezer.
You can find all listening links in the MUSIC section of this website.
Where can I watch your music videos?
My music videos are available on YouTube, and some exclusive visuals may also be shared on this website in the VIDEOS section.
Where can I find the lyrics to your songs?
The official lyrics are available on Genius.
When is the next single or album coming out?
All official announcements are shared first on this website and through the newsletter. Subscribe to stay updated.
How can I stay informed about new releases and updates?
Subscribe to the newsletter and follow my social media platforms for all announcements, behind-the-scenes content and new projects.
Do you accept musical collaborations?
Some collaborations may be possible depending on the nature of the project.
For proposals, please email: raffaelienworld@gmail.com
🎙️ Live Performances, Bookings & Press
Do you perform live?
If any shows or events are scheduled, they will be listed on the LIVE page.
If no dates are currently displayed, new announcements are coming soon.
How can I contact you for a booking or private performance?
For professional inquiries, please contact: raffaelienworld@gmail.com
Where can I request your press kit?
A digital press kit can be provided upon request via the email above.
🧵 Fashion, Couture & Creative Services
(These services are part of your second professional activity and therefore managed on a separate website.)
Do you offer couture workshops?
Yes — all workshop information, schedules and registration details are available exclusively on my couture website:
👉 www.raffaeliencouture.com
Can I request a custom-made piece?
Yes, I create bespoke pieces depending on availability and project type.
All custom order inquiries must be made through:
👉 www.raffaeliencouture.com
Do you offer clothing alterations?
Yes. My full alterations service is detailed on:
👉 www.raffaeliencouture.com
Do you provide consulting for fashion projects?
Yes, I offer creative and technical consulting for designers and fashion-related projects.
All information is available here:
👉 www.raffaeliencouture.com
🛒 Account & Order Management
Do I need an account to place an order?
Yes. Creating an account is required to complete a purchase.
It also allows you to save your details, track your orders and create a wishlist.
How do I create an account?
Go to the LOGIN section at the top right of the website, then choose NEW CUSTOMER.
You can also create an account during checkout.
How can I unsubscribe from the newsletter?
Simply click UNSUBSCRIBE at the bottom of any newsletter email.
How do I know if my order has been received?
You will receive an initial email confirming that we have received your order.
This email does not confirm acceptance.
Once payment is verified and your order is ready, you will receive a shipping confirmation email.
Can I add an item to an order I already placed?
Contact us as soon as possible.
If your order hasn't been shipped yet, we will do our best to assist you.
I made a mistake in my delivery information — what should I do?
Email us immediately at raffaelienworld@gmail.com.
If the order has not yet shipped, we may still be able to update your details.
📦 Shipping
Which carriers do you use?
We ship with BPOST, DPD, or Mondial Relay, depending on the destination and your selection.
What are the processing times?
Orders are processed and shipped within 48 hours, excluding public holidays and peak periods (up to 72 hours).
Orders placed on Friday, Saturday, Sunday or public holidays are shipped on the next working day.
Do you ship internationally?
Yes, we ship worldwide.
Shipping fees and estimated delivery times are displayed at checkout.
How can I track my order?
You will receive a tracking number via email as soon as your order is dispatched.
My parcel is late or appears stuck — what should I do?
Contact us and we will open an investigation with the carrier.
Refunds or replacements can only be issued once the investigation is complete.
🌍 Taxes & Customs
Do I have to pay customs duties?
Within the EU, Belgian VAT (21%) is already included in the price.
Orders shipped outside the EU may be subject to customs duties, import taxes or clearance fees, which must be paid by the recipient.
These fees are non-refundable.
🔄 Returns & Exchanges
Can I return an item?
Yes, you have 14 days from the delivery date to request a return or exchange.
Items must be new, unworn, unwashed, and with all original labels and security tags attached.
How do I return my order?
Contact us to request a return authorization.
Fill in the return/exchange form we will send you.
Choose between refund, exchange or store credit.
Ship your parcel using the carrier of your choice (tracked shipping recommended).
Are return shipping costs my responsibility?
Yes, unless the return is due to an error on our part.
Do you offer exchanges?
Yes, depending on stock availability.
When will I receive my refund?
Refunds are processed within 3 business days after receiving your returned item.
Depending on your bank, it may take up to 10 business days for the refund to appear.
🔐 Personal Data
How is my personal data used?
Your data is processed in accordance with our Privacy Policy, available on this website.
👥 Employment & Internships
Are you hiring?
Not at the moment.
However, internship applications are welcome.
Please send your CV and cover letter to:
raffaelienworld@gmail.com